1. Introduction
Best Vietnam Tours (“we”, “our”, or “the Company”) is committed to protecting the personal information you provide when using our services, booking tours, contacting us, or accessing our website. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By accessing our website or providing your information, you agree to the terms described in this Privacy Policy.
2. Information We Collect
Depending on the services you use, we may collect the following types of personal data:
a. Information You Provide Directly
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Full name
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Email address
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Phone number
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Nationality
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Passport/ID details (when required for travel services)
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Date of birth and gender
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Travel preferences, special requests, and tour-related information
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Payment information (if applicable)
b. Automatically Collected Information
When you use our website, we may collect:
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IP address
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Browser type and device information
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Pages viewed, duration of visit, and click behavior
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Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
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To process bookings, reservations, and travel arrangements
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To communicate with you regarding your tour, payment, updates, or changes
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To provide customer support and handle inquiries or complaints
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To send promotional offers, newsletters, or updates (only when you consent)
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To analyze website usage and improve our services, content, and user experience
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To ensure system security and prevent fraudulent activity
We only use your information for the purposes stated in this Policy. If we intend to use it for other purposes, we will notify you and request your consent.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. If you request deletion of your data, we will process it unless it conflicts with legal or contractual obligations.
5. Sharing and Disclosure of Information
Your information may be shared with:
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Internal departments of Best Vietnam Tours for booking and customer support
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Partners and service providers such as hotels, airlines, transportation companies, local guides, and travel operators
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Payment processing partners (secure financial institutions only)
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Government authorities when required by law
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Third parties involved in resolving disputes or preventing fraud
We do NOT sell, rent, or trade your personal information to any unrelated third party.
6. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request corrections if your information is inaccurate or incomplete
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Request deletion of your information where applicable
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Withdraw consent for marketing communications at any time
To exercise these rights, you may contact us using the information in Section 10.
7. Data Protection & Security Measures
We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
However, no data transmission over the Internet can be guaranteed to be 100% secure. We encourage you to keep your login information confidential and log out after using shared devices.
8. Cookies & Tracking Technologies
Our website uses cookies to:
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Improve user experience
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Remember your preferences
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Analyze website performance and user behavior
You can disable cookies through your browser settings, but some website features may not function properly as a result.
9. Updates to This Policy
Best Vietnam Tours may update this Privacy Policy periodically. Any significant changes will be posted on our website or communicated to you directly when appropriate.
We recommend reviewing this Policy regularly to stay informed of any updates.
10. Contact Information
For questions, requests, or concerns regarding your personal data, please contact us:
Best Vietnam Tours
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Email: info@bestour.net
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Hotline: +84 968 804 998
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Address: No. 55 Bui Thi Xuan Street, Hai Ba Trung District, Hanoi City, Vietnam
